Frequently Asked Questions
Q. What is your service area?
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A. Being a Mobile service we cover all of Peterborough and the surrounding villages. If you are unsure if you are in the service area please contact us for more details.
Q. I have a membership but forgot to book a session this month, what happens to it?
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A. Each session stays valid for 12 months, for example you start a membership in February, that session will stay valid until the following February. Members can have up to 12 sessions saved onto their membership at any one time.
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Q. I have some old sessions on my membership I would like to use up together in a single month but the booking system only let's me use one. What do I do?
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A. Not to worry. Unfortunately due to the platforms software limitations, the booking system will only let you book 1 session per month for free with your membership. To redeem the rest of your sessions on your account that month simply let us know and we can either send you a code for you to redeem the additional sessions or you can book in with us manually here.
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Q. I want a membership but I would like more than one session a month, what do I do?
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A. With a membership you will also get a discount off any additional sessions equal to membership price.
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Q.How do I redeem discounted sessions with a membership?
A. A monthly email will be sent to members with a voucher code to be applied when booking online.
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Q. Do I need anything for the session?
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A. Just yourself, our therapist will bring all the required materials. If you wish to use your own towels then you are welcome to.
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Q. What do I wear?
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A. This depends on what treatment you are having done but as a general rule of thumb you need to be unclothed on the area that needs treating. For example, for neck and shoulders you can remain fully clothed with a top that allows our therapist to get access to the required area. If you are having your back treated you will need to be topless. If you are having a full body treatment then you will need to wear boxers/pants and you will be covered with a towel. If you are still unsure please don't hesitate to get in contact.
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Q. If I have a membership can I give my session to someone who lives with me?
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A. Yes! members can share their sessions with anyone in the same household.
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If you have any more questions that we have not answered please feel free to contact us here